eCommerce training

Setting up your supply chain for eCommerce will underpin the channel’s success, and ensure that your business is structured for success

In-house eCommerce Training for your business

Providing your customers with a great experience is key to a successful eCommerce channel.  Setting up your supply chain for eCommerce will underpin the channel’s success, and ensure that your business is structured for success.

There are plenty of challenges, benefits and opportunities to having a successful eCommerce channel, and this training program will guide you through those.  This course also supports your understanding of how to structure for successful order management, customer support, payment management, and what infrastructural requirements you have and how they impact on your current business.

What will you learn on this course?

There are so many areas of your business that are impacted by the channel within which you operate, and eCommerce is no different.  Its’ distinct nuances and requirements need focussed attention.  This training course provides you with the insights into what is required to ensure a successful eCommerce channel for the future, including;

  • Setting up your supply chain for eCommerce
  • Challenges, benefits and opportunities of introducing an eCommerce channel
  • Order management and customer support
  • Payment management
  • Infrastructure impact
    • Warehouse layout, fulfilment and logistics management
    • Packaging requirements
    • Forecasting and inventory management
    • Global / regional reach
    • Integration of ERP / WMS / CMS activities
    • Returns management considerations
    • Customer support
  • Outsource partner conditions
  • Internal changes for success
  • Governance for success

Course information

Course duration is one-half day

Maximum 10-15 persons online and 20 in person

Training can be provided online or on-site at your training facility

  • Management
  • Supply chain
  • Logistics
  • Customer service and support
  • Finance
  • Procurement and planning
  • IT
Contact us for more detail on our eCommerce training courses
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