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General

AI-Powered Customer Experience in Retail

The retail industry drastically transformed in so many ways because businesses are increasingly adopting artificial intelligence (AI) to enhance customer experiences, streamline operations and discover new opportunities. Adopting AI in retail areas goes beyond solely automation; rather what AI is doing is reshaping the way retailers approach data analysis, customer service and how they compete […]
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Pharmaceutical Supply Chain Management in 2025

Pharmaceutical supply chains need to meet the medical needs of patients, delivering quality assured products and ensuring product availability in highly regulated markets around the world.    Billions of dollars are invested every year in scaling Drug Substance, Drug Product and Packaging operations, but there is an increasing realization that in parallel with expanding manufacturing […]
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Outsourcing Supply Chain Management

Outsourcing Supply Chain Management: Streamlining Operations for Success In today’s competitive business landscape, the effectiveness and efficiency of your supply chain processes are crucial for staying ahead of your competitors. One strategy that has been gaining popularity among businesses is the outsourcing of some or all supply chain management processes. When you decide to outsource […]
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Warehouse Optimisation

Chaos to Order: Embracing the Journey of Warehouse Optimisation In the ever-evolving world of supply chain management, warehouses serve as critical hubs, where the efficiency and organisation of operations determine success or stagnation. Despite their pivotal role, warehouses often find themselves trapped in a web of challenges, from spatial limitations to labour inefficiencies, congestion in […]
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General

Inventory Optimisation

What Is Inventory? Despite being defined as a current asset1, many treat inventory as a liability as attention is usually focused on keeping stock levels to a bare minimum. Of course, this is nothing new. Often, when we speak of supply chain efficiencies, we really mean efficiencies in inventory (more precisely, inventory reductions). On the […]
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General

Optimising Inventory for service part 2

Following last month’s post, I’ll discuss the merits of selecting the best planning policies and review the concept and value of economic metrics. Clearly, all inventory systems contain many uncertainties, and these require a probability distribution of demand for items that can be replenished at either a certain level or point in time.  Actually, it […]
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Circular Economy

Your returns may hold the key to your future success

For most companies supplying technical products to their market (i.e., non-perishable, and non-consumable), becoming circular can means that, someday, close to 100% of their products may need to come back.  Now, any supply chain leader would almost instantly come to realise that their operations are just not set up for that.  While most companies would […]
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